Privacy Policy

Introduction

Welcome to cik44. We are committed to protecting your privacy and handling your personal data with transparency, care, and respect. This Privacy Policy explains what information we collect when you use cik44, how we use that information, with whom we share it, and the choices you have regarding your data. By registering an account or continuing to use the cik44 platform, you acknowledge that you have read and understood this policy.

This policy applies to all users of cik44 services, including the website https://cik44.app, mobile experiences, live casino features, sports betting sections, and any associated promotional communications. If you are a resident of Bangladesh or accessing the platform from Bangladesh, this policy governs how your data is handled. If you do not agree with any part of this policy, please discontinue use of the platform.

Information We Collect

cik44 collects personal data in two main ways: information you provide directly to us, and information gathered automatically as you interact with our platform. We only collect data that is necessary to operate the service, verify your identity, process payments, and keep your account secure.

Information You Provide Directly

When you create an account, make a deposit, or contact our support team, you may submit the following personal information:

• Full name and date of birth for identity verification purposes
• Email address and mobile number (used for account communications and OTPs)
• Government-issued identification documents such as NID or passport (for KYC compliance)
• Payment details including bKash account number, Nagad wallet ID, Rocket number, or bank account references
• Support correspondence, including messages sent to [email protected] and any files attached

Information Collected Automatically

When you visit or use cik44, our systems automatically record certain technical data to help deliver a smooth experience:

• IP address, browser type, device model, and operating system version
• Session timestamps, pages visited, features used, and bet or game activity logs
• Referral source and entry URL (how you arrived at cik44.app)
• Cookie and local storage identifiers used to maintain your session and preferences

How We Use Your Information

cik44 uses the data we collect strictly to operate, improve, and protect the platform. Specifically, your information enables us to:

• Register and verify your cik44 account in accordance with responsible gaming and age verification requirements (21+ only)
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely
• Provide access to sports betting, cricket markets, live casino games, and slot titles
• Send account-related notifications, promotional offers, bonus updates, and customer support responses
• Detect, investigate, and prevent fraudulent transactions, account takeovers, and terms violations
• Analyze usage trends to improve platform performance, game selection, and user experience

We do not sell your personal data to any third party for marketing purposes. Any data processing carried out by cik44 is limited to what is reasonably necessary to deliver our services and maintain a safe betting environment for Bangladesh players.

Data Sharing and Disclosure

cik44 does not share your personal information with third parties except in the following limited circumstances:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa, and Mastercard gateway partners receive only the minimum transaction data required to complete your deposit or withdrawal
• Game providers — third-party game studios such as Pragmatic Play, Evolution Gaming, and Spribe may receive a session token and user ID to launch their games; they do not receive your financial or identification documents
• Legal and regulatory compliance — cik44 may disclose data if required by a valid court order, law enforcement request, or applicable legal obligation
• Fraud prevention and security partners — anonymized or pseudonymized data may be shared with security vendors solely to detect and block fraudulent activity

In all cases of third-party sharing, cik44 requires that such parties maintain appropriate data security standards. We remain accountable for ensuring that your data is handled responsibly throughout the chain.

Cookies and Tracking Technologies

cik44 uses cookies and similar tracking technologies to recognize you when you return, keep your session active, and remember your platform preferences. No cookies are used to build advertising profiles or to track you across unrelated third-party websites.

Types of Cookies We Use

Essential cookies are required for the platform to function — they manage login sessions and security tokens and cannot be switched off. Preference cookies store your language choice and display settings. Analytics cookies collect aggregated data about how users navigate the site so we can identify areas for improvement; these do not contain personally identifiable information. You may configure your browser to block or delete cookies at any time, though doing so may affect the functionality of certain features.

Managing Your Cookie Preferences

Most modern browsers allow you to view, block, or delete cookies through their privacy settings. For Android and iOS devices, app-level storage can be cleared through your device settings. Clearing session cookies will log you out of your cik44 account. If you need help managing cookies or have questions about our tracking practices, contact us at [email protected].

Data Retention

cik44 retains your personal data for as long as your account is active, or as long as needed to provide services and comply with applicable legal obligations. Account data, transaction history, and KYC documents are typically retained for a minimum of five years after account closure in line with standard financial record-keeping practices.

When data is no longer needed for any legitimate purpose, cik44 will securely delete or anonymize it. You may request early deletion of non-essential data by writing to [email protected], subject to any legal hold obligations that may prevent immediate deletion.

Data Security

cik44 applies industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All data in transit between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology. Account passwords are stored using one-way cryptographic hashing and are never stored in plain text. Access to sensitive user data within cik44 is restricted to authorized personnel only, on a strict need-to-know basis.

While we take every reasonable precaution, no online platform can guarantee absolute security. If you suspect unauthorized access to your cik44 account, please notify us immediately at [email protected] and change your password without delay. We will investigate all reported security incidents promptly.

Your Rights and Choices

As a cik44 user, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details:

• Right of access — request a copy of the personal data cik44 holds about you
• Right to rectification — ask us to correct inaccurate or incomplete data in your account
• Right to erasure — request deletion of your data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements
• Right to restrict processing — request that we limit how we use your data in certain circumstances, such as while a dispute is under investigation
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

We aim to respond to all data rights requests within 15 business days. Complex or high-volume requests may take longer; in that case, we will notify you of the expected resolution timeline.

Third-Party Services and Links

cik44 integrates with a number of third-party service providers to deliver game content, process payments, and support platform security. These providers operate under their own privacy policies and are independently responsible for their own data practices. cik44 is not responsible for the privacy practices of game studio providers, payment gateway operators, or any other external partner.

We encourage you to review the privacy policies of any third-party service before sharing your information with them directly. cik44 only engages partners that meet acceptable data protection standards appropriate to the services they provide.

Children's Privacy

cik44 is strictly an adult platform. Our services are intended solely for users who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered or provided personal information, we will immediately disable the account and delete all associated data. If you believe a minor has accessed cik44, please report it to [email protected] immediately so we can take appropriate action.

Changes to This Privacy Policy

cik44 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will post the revised policy on this page with an updated effective date and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of cik44 after any changes take effect constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically. The most current version will always be available at https://cik44.app/privacy-policy. If you have questions or concerns about any change, please contact us before continuing to use the platform.

Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or how cik44 handles your personal data, our support team is available around the clock to assist you.

We aim to respond to all privacy-related enquiries within 15 business days. For urgent account security concerns, please mark your message as urgent and we will prioritize your case.